With immediate effect, we are no longer offering ear syringing at the surgery. We have made this decision in the best interests of our patients as there are associated risks with the procedure such as perforation of the ear drum; infections and increased wax build up.
An ear care leaflet is available from the practice, with more information about how you can look after your ears.
We would like to inform our patients that in April we will not be opening on the
second Saturday of the month as usual (14th April).
Instead, the practice will be open on the 21st April.
We appreciate your cooperation in this matter.
Dr Ku Rama & Dr Gargi Tewari, GP Partners
From Tuesday 2nd January 2018 Jenner House Surgery will be closing the telephone lines between 12.30pm & 1.30pm Monday to Friday.
The purpose of this will be to provide our Patient Services Team with the opportunity for a safe handover of information between the morning & afternoon. The Patient Services Team receives many queries from patients throughout the day that require a clinical response. The closure will provide time for the Patient Services Team to liaise directly with the Doctors enabling queries to be dealt with quickly & efficiently.
The practice acknowledges this may inconvenience some of our patients, and we therefore wish to assure you this has been implemented to ensure the best possible continuity of patient care throughout the day.
The practice will remain open for patients to attend the surgery in person.
The telephone lines will reopen as normal at 1.30pm.
Should you require advice during the lunchtime period please attend one of the local pharmacies or you can telephone 111. There is also plenty of advice available on our website at www.jennerhousesurgery.co.uk.
Dr Ku Rama & Dr Gargi Tewari, GP Partners
Our Flu Clinics will start from the 16th September.
Aswell as midweek clinics, we will be running a Saturday clinic on 16th September, 30th September. We are offering a walk in clinic on this day but this will be on a first come first served basis.
A Monday clinic on 18th September 18.30-20.30 and Friday 22nd September 13.00-15.00
(appointment only).
This is very popular so please call to book your guaranteed appointment now.
Eligible categories for the Free Flu Vaccine:
You are still welcome to arrange your vaccination at times outside of specific clinic dates.
If you are not eligible for the free flu vaccine, we can offer you this at a small charge of £7.50, but this is subject to supply. Please contact us for further details.
These are available to book online.
We have been informed by the NHS that the turnaround time for Cervical Smear results is currently running in excess of 14 days.
The NHS reported that less than 50% of women received their result within 14 days during April. It is anticipated that this will be even lower for May.
The NHS has put this delay down to the Cyber attack.
We’re very excited to announce the installation of a new patient contact system here at Jenner House.
Whilst our existing system already sends appointment reminders by text, you’ll soon be able to cancel your appointment by replying to the message.
This will take huge pressure off the phone lines, not only for our patients but also for our patient services team. We hope by making it easier for patients to cancel their appointments, they will feel more inclined to do so rather than just simply not attending.
When an appointment is cancelled by text, it also makes it automatically re-available for booking meaning another patient can make use of that valuable time with a practitioner.
As if that wasn’t enough, we will start using the service to send out reminders for individual patients to book appointments for things such as smear tests, diabetic reviews and flu vaccinations. This frees up valuable budget by reducing our postage & printing costs, which we can put back in to continuously improving our service for our patients.
So, do we have your correct mobile number?
Jenner House Surgery is pleased to announce the introduction of a one-stop test and result service for patients on Warfarin. The clinics will be held on Thursday mornings, by appointment and will be run by our INR Nurse Lead Sandra Whelan and our Phlebotomist Amanda Foat.
Patients currently being seen at Frimley Park Hospital or who travel to Aldershot Centre for Health for their Anticoagulation monitoring, will now be able to attend the Surgery for a One-Stop service.
We hope that providing an in-house, One-Stop INR Service will prove far more convenient for our patients and encourage our patients to become more involved in their own treatment with regular monitoring carried out by our own team.
For patients unable to attend on a Thursday morning, it will be possible to make an appointment for a time convenient to you.
Book an Appointment