JENNER HOUSE SURGERY

Tel: 01252 548141


Practice Policies

Patient’s Rights and Responsibilities

As a patient you have the right to:

(a) be registered with a named doctor

(b) change doctor (only appropriate circumstances and please remember you may have to see any of the doctors if your need is urgent)

(c) receive emergency care

(d) receive appropriate drugs and medicines

(e) be referred for specialist or second opinion as appropriate

(f) see your medical  records or a copy, subject to certain laws

(g) know that by law, everyone working for the NHS must keep the contents of your medical records private.

With these rights come responsibilities for the public. That means being:

(a) courteous to the staff at all times

(b) as prompt as possible for all appointments

(c) responsible for cancelling appointments in adequate time.

Violence

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Who has access to patient information?

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date medical records about your health and treatment so that those treating you can provide the best possible care.

We have a fully computerised medical record system which means that information about your healthcare is held on a secure server. You have the right to know what information we hold about you. Please ask the Patient Services Team if you wish to see or obtain a copy of your record.

Change of patient’s personal details

If you change your name, address or contact details (such as telephone number or email address), please let us know as soon as possible so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them. You can change your details by either logging into your Patient Access account and online and selecting the update details button, or alternatively you can put the changes in writing and bring them to the surgery and we will action them.