Jenner House Surgery

159 Cove Road, Farnborough, Hants GU14 0HQ.


The Practice Profile

Jenner House Surgery is located in Cove, in the western part of Farnborough, north-east corner of Hampshire.  The practice is within easy access to the M3 and thus central to London, also Southampton, Portsmouth, the West Country and Wales. Jenner House Surgery is proud to be a part of the North East Hampshire & Farnham Clinical Commissioning Group, a Consortium of 23 Practices from the local area. Together we are responsible for providing healthcare services on behalf of over 216,000 patients.

The practice is owned by Dr Ku Rama and our Practice Manager is Mrs Marie Edwards.

Please click here to meet the rest of the Jenner House Surgery team.

Cove is a mixed urban area with a large population of owner occupied dwellings.

Our practice population is predominately made up of the young 5 – 16 years and middle aged 35 – 54 age group.  A high proportion of our patients are car owners and mobile, so minimising the number of home visits.  Our current list size stands at 9,700 patients.

Our premises are purpose built and following some extensive refurbishment we are well equipped with spacious accommodation covering three floors. There is adequate car parking space both at the front and to the rear of the surgery and a local bus service stops directly outside the surgery.

The Department of Health continue to introduce new challenges. Policy can and is changed on a whim; this makes it a very challenging environment in which to work.  Whilst we continue to do our best it is becoming increasingly more difficult to manage the workload within a normal working day.

We are fortunate in the ability and commitment of our staff and they are to be congratulated for the way they have responded to the current crisis affecting General Practice and the NHS.

Please click here to read the latest news from the surgery.

Management

Jenner House is a happy friendly surgery, where we strive to provide high quality health care, yet maintain the tradition of the friendly family practitioner. Our management style is best defined as pro-active, innovative, functional and informal.  We have recently changed the way in which we deliver our healthcare services to our patients. We always strive to maximise the skills and enthusiasm of the entire practice team and to use all appropriate resources available to achieve our aims.

We constantly review and seek to improve the service we give to our patients. We keep abreast of modern medical practice and technology. Equally, we recognise the importance of our own free time and leisure activities.

Current Service Profile

Opening Hours

Monday 8:30am to 8.00pm
Tuesday 8:30am to 6:30pm
Wednesday 8.30am to 6.30pm
Thursday 8.30am to 6.30pm
Friday 8.30am to 6.30pm
Saturday 9:00am to 11:00am on the 2nd Saturday of every month
Sunday Closed

Out of hours cover is currently provided by the National 111 Service

In addition to general GP and Practice nurse surgeries, please click here for a list of our Clinics and Services.

Medical Students

We welcome 3rd, 4th, and Final Year Medical Students. Medical Students have the opportunity to learn from placements in General Practice. Feedback from students suggests that they value the hands on clinical experience in General Practice, interactive learning sessions and specific feedback as well as learning from GPs as role-models.

The Doctors who are involved in the GP tutor programme not only get the enjoyment of engaging with and developing our future Doctors but also become part of a wider teaching and learning community.

Staff Training

We regularly provide extensive in-house & online training for all our medical and non-medical staff.  Training ranging from Equality and Diversity to Child and Adult Safeguarding is provided for staff throughout the year and CPR and Basic Life Support is a mandatory training requirement once a year.

Care Quality Commission

Jenner House Surgery obtained their registration with the Care Quality Commission in December 2012. In October 2014 the surgery was inspected by the CQC and following the inspection our overall rating has been deemed as Good. [Due to changes in the Partnership we are required to Re-register with CQC, this will be completed shortly and another Inspection will take place in due course]

Core Aims and Areas for on-going Development

  • To maximise the use of available accommodation to meet identified needs of the practice.
  • To continue to review and assess the information technology needs of the Practice, including online appointment booking & text messaging to patients.
  • To critically review the business processes which underpin the efficiency and effectiveness of the Practice
  • To continually ensure the development of services matches the specific needs of the practice population through our work with the North Hampshire and Farnham Clinical Commissioning Group
  • To ensure compliance with the 5 Key Lines of Inquiry required by the Care Quality Commission.