Jenner House Surgery

159 Cove Road, Farnborough, Hants GU14 0HQ.

Our Service is Changing – General Practice in Crisis


There has been considerable media coverage regarding the crisis affecting the NHS. Nationally there is a shortage of Doctors and despite Jeremy Hunt’s promise to recruit more Doctors we believe the situation is only going to get worse.

I would like to give you some facts & figures which has brought General Practice almost to its knees and this sadly has included Jenner House Surgery.  Doctors surgeries have suffered a reduction in their budget from 11% of NHS funding to just 8%. Our share of the budget equates to £130.00 per patient for one year of care (0.7p per day). This includes staffing & GP salaries, heating, lighting, telephone & maintenance of the building & surrounding car park.

Did you know that GPs see 90% of patient contacts with the NHS? There has been a 24% increase in appointment demand. In addition to this the government has been transferring work normally carried by hospitals over to GPs. It is much better for patients to be able to access services locally rather than visiting their local hospital but practices have not been funded or resourced to provide these services.

General Practice is now at a critical point.  Prolonged under-investment in Primary Care has brought GP Practices to the brink of collapse with levels of morale at an all-time low. GPs are literally walking away from the NHS and Junior Doctors no longer want to come into general practice. On average 2 Practices have closed every week for the last 3 years. It is proving extremely difficult to recruit and retain General Practitioners.  Many healthcare professionals believe we are nearing the end of traditional general practice.

Jenner House Surgery is changing and we need our patients support

In order to continue to provide care for our patients we need to look at new ways of working and provide our services differently. I accept recently we have not been able to provide the standard of service our patients have come to expect and I offer my sincere apologies to all patients who have experienced any difficulty in getting through on the telephone or have been unable to book an appointment when they needed to at their convenience.

We strongly believe patients who feel they need to be seen should have timely access to a medical professional – this may not always be a GP.  We plan to expand our Clinical Team to now include; Advanced Nurse Practitioners & Nurse Prescriber’s who are able to see and treat urgent problems and issue prescriptions where necessary. We have recently obtained funding through our Federation to provide Jenner House Surgery with a Pharmacist who will be able to see patients; answer questions on medications and provide medication reviews promptly without the need to wait for a GP appointment. This will be up & running by the end of May 2016. We will also shortly (middle of June 2016) be piloting a physiotherapy service for back & joint pain, sprain and sports injuries, again without the need to wait for a GP appointment.

There are plans to further extend the services available to include mental health support and the voluntary sector.  We will of course continue to provide practice nurse, healthcare assistant and phlebotomy support.

We are making huge efforts to minimise the impact of the current shortage of clinical staff. During this period of change, it will be necessary for the receptionist to ask our patients to provide more information to assist them in directing you to the most appropriate clinician.   We would appreciate patients co-operation in helping us to develop our new service.

Waiting times for routine appointments will improve. We have increased the number of appointments available to book online to assist patients having difficulty getting through on our very busy phone lines.

We are positive about the changes we are making and we feel this will provide an improved service for our patients.  However, the problems within the NHS are much greater and there is little we can do at a local level to change decisions made by Government. If you feel strongly about maintaining funding & support for your local General Practice then I would urge you to contact the people who are making the decisions about your healthcare and the service you receive.

Rt Hon Jeremy Hunt, Secretary of State, House of Commons. London SW1A 0AA. Tel: 020 7219 6813. Email:  Tweet: @jeremy_hunt

Yours sincerely

Marie Edwards


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GP Earnings

Earnings Disclosure


NHS England requires that mean net earnings doctors engaged in the Practice is publicised by 31st March 2016 at the latest.  However, it should be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.

In response to this request, we can confirm that the average pay for Doctors working at Jenner House Surgery to deliver NHS services to patients in the last financial year was £60,144 before Tax and National Insurance.  This is for 2 Full Time GPs, 4 Part Time GPs and 1 Locum GP who worked in the practice for more than six months.

Information Correct as of March 2016

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Men B Vaccine

MenB private vaccination shortage

You may have seen in the news yesterday that parents hoping to have their children vaccinated privately against meningitis B have been told there is a shortage of vaccine. You’ll see below responses from Dr Mary Ramsay, head of immunisations at Public Health England and MRF’s Head of Research & Medical Information Linda Glennie.

Dr Mary Ramsay said: “We are aware that GSK has supply constraints on the Bexsero vaccine for the private market. However, this does not impact the NHS programme and the meningitis B vaccination programme will continue to be delivered to eligible infants as part of the NHS childhood immunisation schedule. If we become aware of issues affecting the supply for the NHS immunisation programme, we will inform healthcare professionals and parents.”

Linda Glennie, Head of Research & Medical Information at Meningitis Research Foundation said: “We are relieved that the current shortage of MenB vaccine is not affecting the NHS vaccination programme for babies, which was introduced in September 2015. The great demand for the vaccine shows how eager parents are, not just in the UK but all across Europe, to protect their children against this most feared childhood disease. We know that some parents are distressed at not being able to obtain the vaccine but the NHS programme for babies and people with ‘at risk’ conditions is protecting the most vulnerable.

We hope that GSK will be able to provide more stocks as soon as possible so parents who want their children vaccinated and are able to pay for it can do so. We hope to see the vaccine introduced into routine programmes more widely, especially in countries such as Ireland which have always had high levels of this deadly disease”.

To read more about the Men B vaccine please click on links below.

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Phone Lines New Times

Phone Lines  New Times

With effect from Monday 8th February 2016 we will be opening our phone lines at 8.00am on Monday mornings ONLY. This is in response to the number of patients who have had difficulty trying to get through to the practice on the telephone at 8.30am on a Monday morning. Mondays are particularly busy and although we have four receptionists assisting patients on the telephones and the reception desk at this time, patients can experience delays. We hope by opening the phone lines 30 minutes earlier patients will find it easier phoning through to the practice on a Monday morning. Please note the surgery doors will not open until 8.30am as normal.

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Text Message Reminders

Please click here to see our latest service being provided in January.

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Patient Satisfaction Survey For The NHS Health Check Programme

To access the survey please click here

If you would like further information on the NHS Health Check please click here


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A message from NHS North East Hampshire & Farnham Clinical Commissioning Group – The Vanguard Project

Earlier this year North East Hampshire and Farnham was chosen as one of a handful of sites nationwide where local clinicians and practitioners will work with communities to create and operate new, joined-up health and care services.

Our Vanguard programme has an overall aim of keeping people “happy, health and living at home” wherever possible. It will see local people supported to improve their own health and wellbeing and when they are ill or needing support, they will receive the best possible care.

The programme will focus on:

  • prevention and self-care – helping people to manage their own health condition, empowering them to make choices about their care and ensuring the right services are available to all our communities;
  • integrated teams of specialist health and social care professionals – establishing teams of community nurses, occupational therapists, physiotherapists, social workers, a psychiatric nurse and a psychiatrist, a pharmacist, a specialist in care of the elderly, GPs, the voluntary sector, and specialists in palliative care and domiciliary care. These teams will be located in Farnham, Aldershot, Farnborough, Fleet and Yateley;
  • enhanced community care services – for people in their own homes, in GP surgeries and local, community hospitals;
  • access into and out of specialist inpatient care – in community hospitals (such as in Farnham and Fleet) as well as Frimley Park Hospital.

The Vanguard programme is a partnership between NHS North East Hampshire and Farnham Clinical Commissioning Group, Frimley Health NHS Foundation Trust, Southern Health NHS Foundation Trust, Surrey and Borders Partnership NHS Foundation Trust, Virgin Care, South East Coast Ambulance NHS Foundation Trust, North Hampshire Urgent Care and Hampshire and Surrey County Councils and all GP surgeries of the NE Hampshire and Farnham area.

We are also working with you, the patient, the public and voluntary organisations to help shape, develop and continually improve the way services are provided.

For further information on the North East Hampshire and Farnham Vanguard, visit (

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NEW INR Anticoagulation Service

Jenner House Surgery is pleased to announce the introduction of a one-stop test and result service for patients on Warfarin. The clinics will be held on Thursday mornings, by appointment and will be run by our INR Nurse Lead Sandra Whelan and our Phlebotomist Amanda Foat.

Patients currently being seen at Frimley Park Hospital or who travel to Aldershot Centre for Health for their Anticoagulation monitoring, will now be able to attend the Surgery for a One-Stop service.

We hope that providing an in-house, One-Stop INR Service will prove far more convenient for our patients and encourage our patients to become more involved in their own treatment with regular monitoring carried out by our own team.

For patients unable to attend on a Thursday morning, it will be possible to make an appointment for a time convenient to you.

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